At ew77, your personal data is handled with the same care we apply to your funds — securely, transparently, and only for purposes you'd reasonably expect. This Privacy Policy explains exactly what we collect, why we need it, and how we protect it.
The six core commitments ew77 makes to every player regarding their personal data.
All personal data at ew77 is stored with AES-256 encryption at rest.
ew77 does not sell or rent your personal information to third parties, ever.
Access, correct, or request deletion of your data at any time by contacting support.
Functional cookies are necessary; analytics and marketing cookies require your consent.
ew77 does not knowingly collect data from anyone under 21. Underage accounts are closed immediately.
Unsubscribe from marketing communications at any time via account settings or support chat.
This Privacy Policy ("Policy") is published by the operator of the ew77 Platform, accessible at ew77.asia ("ew77", "we", "us", or "the Company"). It describes how ew77 collects, uses, stores, shares, and protects the personal data of individuals who visit, register on, or interact with the ew77 Platform ("you" or "the Player").
ew77 is committed to protecting the privacy of its users and to handling personal data responsibly, in accordance with applicable data protection laws and the requirements of our international gaming authority licence. We are mindful of the Personal Data Protection Act 2010 (PDPA) of Malaysia and the data protection principles it enshrines, and we apply these principles to all personal data processed in connection with Malaysian players.
By accessing the ew77 Platform or creating an account, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree to this Policy, you should not use the ew77 Platform. This Policy should be read alongside our Terms & Conditions.
ew77 collects personal data in the following categories:
When required under our licence obligations or for withdrawal processing, ew77 may request copies of: government-issued photo ID (MyKad or passport), proof of address (utility bill or bank statement dated within 3 months), and proof of ownership of the payment method used.
ew77 collects personal data through the following means:
ew77 processes your personal data only where we have a lawful basis to do so. The table below sets out the primary purposes for which we use your data and the corresponding legal basis under applicable data protection law:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract (Terms & Conditions) |
| Processing deposits and withdrawals | Performance of a contract; legal obligation |
| Age verification and KYC compliance | Legal obligation (gaming licence conditions) |
| Anti-money laundering (AML) checks | Legal obligation |
| Fraud prevention and platform security | Legitimate interests of ew77 and its players |
| Responsible gaming tool management | Legal obligation; legitimate interests |
| Customer support | Performance of a contract |
| Marketing and promotional communications | Consent (opt-in); legitimate interests for existing customers |
| Platform improvement and analytics | Legitimate interests; consent (for analytics cookies) |
5.1 ew77 does not sell, rent, or trade your personal data to any third party for their own commercial purposes.
5.2 ew77 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:
5.3 Any third party with whom ew77 shares personal data is contractually required to maintain appropriate technical and organisational security measures and to use the data only for the purposes for which it was shared.
6.1 ew77 operates as an international platform and your personal data may be processed in jurisdictions outside Malaysia, including the jurisdiction in which ew77 holds its gaming licence and the locations of our third-party service providers.
6.2 Where personal data is transferred to countries that do not provide an equivalent level of data protection to Malaysia's PDPA, ew77 takes appropriate safeguards to ensure your data remains protected, including through the use of standard contractual clauses or equivalent transfer mechanisms with the receiving party.
6.3 By registering on the ew77 Platform, you acknowledge and consent to the international transfer of your personal data as described in this section.
7.1 ew77 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
7.2 As a general principle, account and transaction data is retained for a minimum of five years following account closure, in compliance with anti-money laundering regulations and the record-keeping obligations of our gaming licence.
7.3 KYC documentation is retained for the duration of the account relationship and for five years following account closure, or such longer period as may be required by applicable law.
7.4 Data held for marketing purposes is retained until you withdraw consent or exercise your right to erasure, subject to any overriding legal retention obligations.
7.5 When retention periods expire, ew77 securely deletes or anonymises the relevant personal data in accordance with our internal data disposal procedures.
8.1 The ew77 Platform uses cookies and similar tracking technologies to operate the Platform, improve user experience, and support analytics. Cookies are small text files stored on your device when you access the Platform.
8.2 ew77 uses the following categories of cookies:
8.3 You can control cookie settings through your browser's settings menu. Disabling strictly necessary cookies may impair your ability to use the ew77 Platform. Withdrawing consent for analytics or marketing cookies will not affect your ability to play games or transact on the Platform.
9.1 Subject to applicable law and any overriding legal obligations, you have the following rights in relation to your personal data held by ew77:
9.2 To exercise any of these rights, please contact the ew77 Data Protection team via the live support chat or by email at [email protected]. We will respond to all verifiable requests within 30 days.
10.1 With your consent, ew77 may send you marketing communications about promotions, bonuses, new games, and special events at ew77 via email or SMS to your registered contact details.
10.2 You may opt out of receiving marketing communications at any time by: updating your communication preferences in your ew77 account settings, clicking the "unsubscribe" link at the bottom of any marketing email, or contacting our support team via live chat.
10.3 Opting out of marketing communications will not affect transactional communications, such as deposit confirmations, withdrawal notifications, account security alerts, or communications required under our regulatory obligations.
10.4 Players who have activated self-exclusion will be automatically removed from all marketing communication lists for the duration of the self-exclusion period.
11.1 ew77 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
11.2 Notwithstanding the above, no method of electronic transmission or storage is 100% secure. ew77 cannot guarantee the absolute security of your personal data and encourages you to use strong, unique passwords and to enable 2FA on your ew77 account.
11.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ew77 will notify you and, where required, the relevant regulatory authority within the timeframes required by applicable law.
12.1 The ew77 Platform is strictly for adults aged 21 years or older. ew77 does not knowingly collect, process, or retain personal data from any individual under the age of 21.
12.2 Where ew77 becomes aware that personal data has been collected from an individual under 21, the associated account will be immediately closed, all funds returned to the depositing payment method, and the data deleted in accordance with our data disposal procedures.
12.3 If you believe that a minor has registered on the ew77 Platform or that their data is being held by ew77, please contact us immediately via our live support channel so that we can take prompt action.
13.1 ew77 reserves the right to update or amend this Privacy Policy at any time. The most current version will always be published at ew77.asia/privacy-policy with the "Last Updated" date revised accordingly.
13.2 Where changes are material — such as a new purpose for processing or a new category of data sharing — ew77 will provide notice to registered Players via email to the registered address and/or a prominent notice on the Platform at least 14 days before the changes take effect.
13.3 Your continued use of the ew77 Platform following the effective date of any updated Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you may close your account in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or ew77's handling of your personal data, please contact us through the following channels:
ew77 commits to acknowledging all privacy-related enquiries within 5 business days and providing a substantive response within 30 calendar days.
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